Return & Refund Policy

Shipping

1. Domestic Shipping:

a. We deliver orders within Pakistan using reputable courier companies such as TCS and Leopards Courier. We also deliver domestically using our riders.

b. We will deliver your order to the address you provided when placing the order on our website within 3–7 days of placing the order. This timeline is only tentative, and we shall not be liable for any delays arising from events outside our reasonable control.

2. International Shipping:

a. We deliver orders outside Pakistan using reputable courier companies such as DHL and FedEx.

b. We will deliver your order to the address you provided when placing the order on our website within 14–30 days of placing the order; however, this might take longer due to circumstances outside of our control, and we shall not be held liable for any such delays.

c. You may be required to pay customs, duties, or other taxes upon receipt of goods received by you that have been shipped from Pakistan.

Complaints

For any complaints or queries in relation to this website, our products, or services, you can contact us at:

• Phone: +92-0321-7136375
• Email: info@purity.plus

We shall use our best endeavors to respond to your complaints or queries within 2 business days of receipt.

In case of a complaint for any defective or defective product, you must ensure that you share proper and complete evidence of receiving an incorrect or defective product, such as receipts, pictures, and videos.

Cancellations

You may cancel any order within 6 hours of placement. Post-expiry of the aforementioned period, no cancellation requests shall be entertained by us.

Returns, Exchanges, and Refunds

1. We operate a no return, exchange, and no refund policy except where the goods you receive are different from what you have ordered on our website or are defective or damaged.

2. All goods being returned need to be sent by courier to H No. 16/84A, Gali Usman Masjid, MOH Bijli Ghar, Punjab, Sialkot, Pakistan.

3. We only accept returns of goods within 7 days of you placing an order through our website.

4. Goods that are returned to us must be in a condition that they can be sold again.

5. We will credit any refund for goods returned that are in a saleable condition within 10 business days of receipt of the goods by us.

6. Instead of a refund, we may also provide you with store credit so that you can exchange the goods you want to return to purchase any other items from our website of the same value.

7. You will be responsible for paying for your shipping costs for returning any goods. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.